Privacy Policy
Last Updated: February 13, 2026
Introduction
Zoe Natural Health ("we," "our," or "us") is committed to protecting your privacy and maintaining the confidentiality of your personal health information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable privacy laws.
Information We Collect
We collect several types of information:
- Personal Information: Name, address, phone number, email, date of birth
- Health Information: Medical history, diagnoses, treatment records, assessment results
- Insurance Information: Insurance provider, policy numbers
- Payment Information: Billing and payment records
- Communication Records: Messages, appointment notes, telehealth session recordings
How We Use Your Information
We use your information for:
- Treatment: Providing, coordinating, and managing your healthcare
- Payment: Billing and payment processing
- Healthcare Operations: Quality improvement, training, and business operations
- Legal Requirements: Complying with laws and regulations
- Communication: Appointment reminders, treatment updates, educational materials
Disclosure of Information
We may disclose your information:
- To healthcare providers involved in your treatment
- To insurance companies for payment purposes
- To business associates who assist in our operations (under HIPAA-compliant agreements)
- When required by law (court orders, public health reporting)
- With your written authorization for other purposes
Your Rights
You have the right to:
- Access: Inspect and obtain copies of your health records
- Amend: Request corrections to your health records
- Accounting: Receive an accounting of disclosures
- Restrict: Request restrictions on use and disclosure
- Confidential Communication: Request communications through specific means
- Revoke Authorization: Withdraw consent (except where already acted upon)
- Complaint: File a complaint if you believe your privacy rights have been violated
Data Security
We implement appropriate technical, physical, and administrative safeguards to protect your information:
- Encrypted data transmission and storage
- Secure access controls and authentication
- Regular security assessments and updates
- Employee training on privacy and security
- Business associate agreements with third parties
Telehealth Privacy
For telehealth services, we use secure, HIPAA-compliant video conferencing platforms. Please ensure you are in a private location during your telehealth appointments.
Data Retention
We retain your health records for the period required by law and professional standards, typically a minimum of 7 years from your last visit.
Breach Notification
In the event of a breach of your protected health information, we will notify you in accordance with HIPAA requirements.
Changes to This Policy
We reserve the right to modify this Privacy Policy. We will post the revised policy on our website and in our office. Changes apply to information we already have as well as information we collect in the future.
Contact Us
For questions about this Privacy Policy or to exercise your privacy rights, contact:
Privacy Officer
Zoe Natural Health
Springfield, MA
Email: info@zoenaturalhealth.com
Phone: (555) 123-4567
Filing a Complaint
If you believe your privacy rights have been violated, you may file a complaint with:
- Our Privacy Officer at the contact information above
- U.S. Department of Health and Human Services Office for Civil Rights
You will not be retaliated against for filing a complaint.