Effective Date: May 27, 2026
Please read these Terms and Conditions carefully before using the Zoe Natural Health website and services. These terms govern your access to and use of all Zoe Natural Health platforms, including the patient portal, botanical shop, and Zoe Vitality Membership™.
By accessing or using the Zoe Natural Health website, patient portal, botanical shop, or Zoe Vitality Membership™ services (collectively, the "Services"), you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our Services.
Zoe Natural Health provides naturopathic wellness consultations, educational content, nutritional guidance, herbal and botanical products, telehealth services, and the Zoe Vitality Membership™ wellness platform. Our Services are intended for adults 18 years of age or older.
The content provided through our website, patient portal, and Zoe Vitality Membership™ is for educational and wellness support purposes only. It does not constitute medical advice, diagnosis, or treatment. Always consult a licensed healthcare provider for medical decisions. Results may vary by individual. Nothing on this site creates a patient-provider relationship unless you have formally enrolled as a patient of Zoe Natural Health.
The Zoe Vitality Membership™ is a monthly wellness subscription at $49.99/month that provides access to AI-powered recipe search, personalized meal planning tools, smart shopping list builder, wellness dashboard, supplement savings, and related wellness resources. Membership benefits are for personal, non-commercial use only. We reserve the right to modify, suspend, or discontinue any feature with reasonable notice.
Membership fees are billed monthly to your payment method on file. You may cancel your membership at any time from the Zoe Vitality™ membership page. Cancellation takes effect at the end of your current billing period — you retain access through that date. We do not offer prorated refunds for partial billing periods. If your payment fails, we may suspend access until payment is resolved.
All sales through our botanical shop are final unless a product arrives damaged or defective. Please contact info@zoenaturalhealth.com within 7 days of receipt for damaged product claims. Botanical and herbal products are intended as wellness supplements only and are not intended to diagnose, treat, cure, or prevent any disease.
Your patient portal account is personal and non-transferable. You are responsible for maintaining the confidentiality of your login credentials. Please notify us immediately of any unauthorized use of your account. Patient health records and clinical data are governed by our HIPAA Notice of Privacy Practices.
Telehealth consultations are subject to applicable state laws and are available only to patients residing in states where our practitioners are licensed. You are responsible for ensuring you have a stable internet connection and appropriate privacy for your session. Telehealth visits do not replace in-person emergency care.
All content on this website — including text, images, logos, graphics, AI-generated meal plans, and software — is the property of Zoe Natural Health or its licensors and is protected by applicable copyright and trademark law. You may not reproduce, distribute, or create derivative works without prior written permission.
To the fullest extent permitted by law, Zoe Natural Health shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our Services, including but not limited to health outcomes, data loss, or service interruptions. Our total liability to you for any claim shall not exceed the amount paid by you to us in the 3 months preceding the claim.
Your use of our Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. We are committed to protecting your personal and health information in accordance with HIPAA and applicable privacy laws.
We reserve the right to update these Terms at any time. We will notify registered users of material changes by email or through the patient portal. Continued use of our Services after changes take effect constitutes your acceptance of the updated Terms.
These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without regard to its conflict of law provisions. Any disputes shall be resolved in the courts of Hampden County, Massachusetts.
If you have questions about these Terms, please contact us at: Zoe Natural Health Springfield, MA Phone: (508) 905-1365 Email: info@zoenaturalhealth.com